Sun Broadband Wireless Failing - Sucks

Update: As of October, I totally dumped Sun Broadband Wireless. No, seriously. To hell with it. I literally threw the Sun dongle away down the trash bin. Now I'm using Globe Broadband's Plan 999 1mbps. It's not lightning fast, but it's far better than PLDT's myDSL, and this I guarantee, 1,000,000%  better than Sun Broadband Wireless. I recommend it, although speeds may vary by location.

This past few weeks have been rainy and windy, no doubt about that. And as you might already know, I rely on internet dongles for my daily internet activity. I bashed Globe's Tattoo internet service on an extremely short post last October (post-Ondoy season) for its under-performance and false TV ad promises. In fairness to Globe, they did the trouble of looking me up and giving me tips to boost their internet connection. Never used Tattoo ever since. Anyway, based from the latest customer comments HERE, their service still sucks. Still, kudos to Globe's customer care department. They deserve it.

Now, let's move on to the Sun Broadband Wireless service. When I acquired their internet dongle at P1895, I was ecstatic since almost everyone gave positive feedback on it. I plugged it in my full speed USB 2.0 drive and happily surfed the net. I even downloaded huge amounts of data from file hosting sites with it, not to mention all the YouTube videos I enjoyed watching. I was fully satisfied so to speak. That was the following paragraph.

A few sunny weeks ago, they were doing fine. My signal strength was averaging up to 600+kbps. It was a different story after that. When the strong rains started whipping up the metro, Sun's glory days were over as far as I'm concerned.

My Sun Broadband Wireless dongle kilobytes per second (kbps) is now ranging from 0.00 to 11.67. Yey, that's so fun. NOT. If you didn't notice I'm using subtle sarcasm.

10 minutes after starting the program

Yes ladies and gentlemen, I'm experiencing broadband slowness at epic proportions bordering Globe territory. Not for 5 minutes. Not even for 10 minutes. In fact, sometimes I turn off my PC for being pissed off at the Sun Broadband Wireless (SBW) service and try to reconnect three hours later only to find out that it's still the same 0.00kbps. What the flock is that!

I called Sun's SBW customer service hotline some days ago and inquired about the mysterious 0.00kbps phenomenon. The nice lady who answered my call told me that they were having adjustments and improvements in the Mandaluyong Sun system. I was like, "OK, maybe they're upgrading hardware or something." Clearly that was not the case.

I even upgraded the software version of my dongle to the latest one. Downloaded it via the Sun website. Nothing changed. I shouldn't be surprised at this point. I'm thinking of dumping my Sun stick and replacing it with Smart Bro(ken) instead. My, what kind of ISPs do we have here in the Philippines.

30 minutes after starting the program

If any Sun Rep is reading this, - and I'm hoping someone from Sun would read this - with all due respect, your service is beginning to fail. I live in Mandaluyong City where your website claims this:
Sun Broadband Wireless is best used within NCR where 3.5G infrastructure is present. 3.5G technology allows you to reach speeds of up to 2Mbps.*

And this:
The published speeds are the maximum speeds available for the plans. Speed per usage would depend on several factors such as time of usage (peak or off-peak hours), location and traffic of users.**

And this:
Fast- Speeds of up to 2Mbps
Affordable- Get broadband internet connection for as low as P1.04/ 30 minutes (when using SBW 50 Special Load)

Easy to Use- Plug & Play; no need for phone lines.***
*Mandaluyong is in the 3.5G infrastructure and yet speeds suck. Is something still wrong with your services in this city?;
**I surfed at off peak hours such as 8am and 12am but yet 0.00kbps still hits me;
***Fast? What's fast?

I don't know about you readers but this is me complaining. If the Sun Broadband Wireless service is doing a good job for you then congratulations. If you're one like me, why not make sure Sun Cellular Philippines hears what we have to say? We pay good money for good service.

'Till my next installment.

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40 comments :

  1. Me too facing same problem in Makati... First few days of last week, it was good... after too much of rain, SBW started giving low and lower speeds... let see how SUN is going to overcome... Sent mail to CC, but donno whether tis will be addressed....

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  2. Me too. It was hard for me to connect due to weak signal.

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  3. i was so pissed off i crushed the stupid dongle to pieces. SUN broadband, crap connection. Now tell me how can you surf with 0.00-11kbps speed? Only good advertising on TV, good promotions, CRAP! only good in Marketing. CRAP SERVICE!

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  4. Very WEAK SIGNAL. Waste of money only..

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  5. "Fast- Speeds of up to 1kbps-4kbps"

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  6. I'm in bulacan yet the signal is better but it's still sucks.!!! I've only experienced fast connections during 1am-6am..but I can only surf in that time during weekends. really sucks.!!! and right..all ISPs were all good in promotions but sucks in connections..from wireless GLOBE TATTOO I've switched to SMART BRO and now SUN BRO..all have sucks connections. please fixed problem this immediately.

    ~mark~

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  7. kung may yahoo broadband nga lang dto sa pinas, mas ok.. up to 10MBPS.. sulit.. kaso wla. ganda sa patalastas ng SUN, SMART at GLOBE.. pare pareho nman mbabagal ang koneksyon.

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  8. kakabile ko lng ng SBW ko last week and dito sa makati ko xa ginagamit kaso the bad thing is ang signal ko lng is 0 - 30 kpbs lamang pa dun ung 0 kbps sobrang nakaka dismaya ung SBW. bkit gento nung tumawag ako sa tech support nyo congested daw kaso bkit mag accept pa kau ng subscriber kung congested na pla signal nyo and take note nasa business center (makati area). SBW = CRAP!!!! sayang lng bayad ko. with in this week kung hinde umayos signal ko tlgang pa disconnect ko na to khit may holding time pa kau. nagbabayad ako pero service nyo wlang kwenta.

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  9. I'm almost next to a newly activated Sun Tower in Pagudpud (Ilocos Norte) and was just about to pay the past bill for my EASY SBW P799 to see if it is working. I stopped using it 2 months ago when "a better deal came up". Then I seen these posts and became afraid.

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  10. SUN Broadband wireless is a joke. I had it a month ago and was only getting 5kbps download. I didn't bother measuring upload. Note: that's five kilo bits per second! Are you freaking kidding me? You called that broadband?

    Ok, I wasn't really expecting it to be fast like the 3G I have with AT&T but 5kbps is just ridiculous. No wonder they meter it by the amount of time you use it instead of the amount of data used. When first I learned about this I thought that was odd. I've never encountered an ISP that meters usage like that. I guess that explains it because they don't really care how much data you use (even zero bytes) because as long as you're connected, you get to pay the same.

    What a ripoff. I tried to return it and get a refund. Duh? The sales guy just laughed at me. And then I also laughed at myself. We both burst into laughter together.

    Me: What's your return policy?
    Sun guy: Charge po.
    Me: Oh, that's excellent! So I get a charge back to my credit card, right?
    Sun guy: No sir. Charge po, charge na lang po sa experience.
    Me: LMAO

    Sun Broadband is a scam.

    coder4life
    Mountain View, CA

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  11. Sun Broadband Sucks here in Makati

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  12. It sucks, sucks, sucks. I went to a sun cellular shop yesterday, and the clerk told me to uninstall and re-install it back to the laptop. Result? still the same: 0-10kbps in Malate! Waaaaaah, What's happening, Sun SBW?

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  13. taga Las pinas po ako..may time ba ung mga signaL?? kasi at 6am - 7:30am..ang biLis ng net..after nun..bagaL na..sobra..

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  14. Sun Broadband Wireless Standard is Good here in Baliuag Bulacan but when i used Sun Internet....its so slow....fix it please!!!!!!!!!

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  15. sun broadband speed is so slow.. can you please fix that problem. we as a consumer need your good service for us to be happy and have a good feedback for your company hope that you will be honest to your consumer. its so sad its always 0.00 kbps do you think we can surf the net if its always disconnecting??.. dont fool customer dont sell your fucking broadband it so slow!!!!!! i hope that i did not buy your product its fucking slow here in pasay!!!!!

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  16. hey here in pasay, it performs well.

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  17. Mine is fast but it keeps on disconnecting!

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  18. went to sun shop in gbelt 1, they have a trial period of 5 days where a deposit of 1500 is required. 1500 will be refunded once trial period is done. I would like to try it if connection is good in makati cbd.

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  19. SUN REALLY SUCKS BIG TIME!!!!!!!! Can't say anymore about my FRUSTRATION 2YRS it GAVE ME HEADACHES!

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  20. Huhuhu after reading these comments, now I know why i can't play videos in hulu

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  21. its better na mag dial up ka na lng.. try to use infocom, u can use it for 9 hrs 100 pesos lng.. super bilis, wlang buffer when watching videos.. affordable pa.. im using it in my net cafe, kapag may mag internet, dial up ang gamit ko.. kumikitang kabuhayan tlga! sulit! syempre kailangan my landline ka..

    So pano, enjoy po kau!
    INFOCOM rules!
    smart bro / globe wimax / sun broadband = Booooooooooo!

    -Ana Manalastas
    Dealer,Infocom Internet Card

    “Kuha Mo?”

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  22. I recently got it this saturday. The agent tells me they can get "up to 2.o mbps". Of course I know that when they say up to 2.0 that is really a scam and that the only time it will reach 2.0 mbps is if you are the only one using it in the country.

    I ask them what the minimum acceptable speed for them and they say 1.0 mbps. I'm actually cool with that. PLDT has something like a 60% actual speed rate which is acceptable for them so 50% for a newer company like SUN is ok.

    Of course that turned out to be lies to. I tried it and get .1 - .2 mbps. Wow. 10%. I talk to another agent and he tells me that it is working perfectly and that is their expected value! .2 mbps out of 2 mbps! I might as well go dial up!

    The worse thing is the first agent I talk to says that I will be getting very strong internet signal since I only live 5 minutes away by walk from their galleria cell tower. I wonder how bad it is in other areas.

    This company should be sued for fraud.

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  23. dont waste your money at Sun Broadband wirless i was using it its sososo slowwwwww even 2am its still slow :(

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  24. Thanks po sa warnings.. I tried using smart and globe broadbands but neither of them were performing as adverstised.. lalo na ang smart over sa bagal.. yung globe minsan nag loloko lang sa registration pero ok naman po service nila dito sa mandaluyong.. and yung speed can really reach 3mbps kahit peak hours.. kaso madalas hindi ka makapag register and nawawalan ng signal.. so i was planning to buy a sbw buti nalang nabasa ko tong thread na to.. thanks..

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  25. sun broadband sucks hmm not sucks really fucking sucks waste of good money

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  26. Before, medyo ok pa SUN Wireless then lately ang BAGAL na

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  27. bilib na talaga ako sa sun, FULL SIGNAL na ang BAGAL padin. At ngayon binili na sila ng PLDT, woot, sun broken narin sya. Good luck sa mga stuck sa 2 year contract. 2 years of dial-up internet (mas consistent pa nga ang data pag dial-up eh)

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  28. ang lakas pa ng loob na sabihin sa kanilang commercial na...

    CONSISTENTLY fast and reliable.

    Oo tama pag 4AM-6AM =D

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  29. Tama malakas lang net ng SBW kapag 3 am to 6 am

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  30. Confirmed. SBW is fast ONLY at 1am-6am(tried using torrent)

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  31. CRAP!
    REFUND! LOL XD

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  32. same problem here, anong page ang malo-load ng 45 kbps? fail talaga! kahit madaling araw ka mag internet 200 kbps lang? #taga-cavite

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  33. I discovered a trick on how to boost up my SBW. I tried to connect this broadband dongle to a 3g router and did some settings like auto pinger for my router to keep active connections simultaneously. So far I am satisfied with the performance. Cavite area here and been enjoying SBW for a long time. BTW i'm using cw-g1 cd-r king 3g router and that performs well. I mostly get consistent 1mbps peak time speed and 2mbps on off peak hours. I mostly watch TV shows at i-live channels and it didn't frustrate me. No offense but this is true. A way much better that other broadband nationwide here in ph. You just need a little trick guys...

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  34. i've been trying to upload videos on youtube but always fail or error. PAKSHET TALAGA TONG SUN. MANDARAYA! do they have the power to stop an IP from uploading media on some common sites? may isa akong site for data storing okay naman ang upload kahit matagal. never nageerror or fail. sa flickr, tumblr, yahoo mail, puro error. try niyo. NAKAKABUWISIT. TANGINA YAN!

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  35. "FULL SIGNAL SLOW INTERNET CONNECTION... NO NO NO NO... FULL SIGNAL NO CONNECTION..." starting to experience same problem with SBW. im working as homebased and internet connection is a necessity to me.. im having this problem for 2 days now. my shift is 11pm-8am so guess that time should'nt be be a problem cause everyone's sleeping and if there are some connected there will be few. QC area here, Sikatuna village.. hope you sun guys work on this issue.. Full bar signal but still im hitting 0.00kbps.. i cant pull out any sites..

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  36. Sucks tlga!!! badtrip,kng mka advertise cla eh prang totoo..Bad3p nsyang lang pera ko..receive lng ng recive ng payment mga yan...D nmn good ang service nla..Nag globe nlng sna aq..Deserving pa kht mgbayad ka..SUN?! wlang kwenta........npakaslow..mya mya disconected na..dpat d na ngpatayo ang network nto..ang fake tlga!

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  37. To hell with Sun broadband.
    Cannot browse any page, getting 0 to 1 kbps. araneta, e rod, QC area.
    3 MB downloaded data after being connected for 3 hours already.
    Somebody please do something about this, is there really no consumer protection law at all in this fucked up nation of ours?

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  38. to anyone reading this:

    DONT EVER TRY USING SUN! ITS FUCKING SLOOOOOOOOOOOOOW!!!!
    YOULL JUST WASTE TIME MONEY AND EFFORT . FUCK ITS EVEN HARD FOR IT TO LOAD GOOGLE OR YAHOO. 1-10KBPS SPEED WTF!

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