Globe Outs Revamped Customer-Centric Website

Globe, the country's second largest mobile provider, officially launched their revamped website in their continuing quest to improve overall customer service on their network.

The new Globe website now allows users more options than it previously had in a more streamlined user interface. You can pay bills, enroll new accounts, change postpaid plans, and use an online simulator that would help you setup your smartphone and broadband.

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You may have suffered epic queues when paying bills at physical Globe shops. You also may have suffered hard-to-reach help center agents only to find out that they dropped your call. Globe aims to eliminate all that negative experience by heavily integrating features that were only previously available at their physical stores. This, together with raised consumer awareness with the new features of their website, will hopefully lead to a happier consumer. Their long term goal, after all, is to lessen human interaction and increase customer satisfaction.

Another highlight of the new Globe website is its more navigable UI. If before it took ages for users to finally find the service they were looking for, they can now do so with ease thanks to the website's smartly-made sections and subsections. Looking for their latest prepaid text promos? Just go to the Prepaid section of the website. Want your child to avail of a prepaid text promo? Just move your mouse cursor down and send him prepaid credits with the Share-A-Load service.

No need to call Globe's Customer Service. You can now answer your own questions with their improved FAQ section

And to make things more user friendly, you can now log-in at the Globe website using your Facebook, Google, or Yahoo account. You'll never forget your email username again.

So what are you waiting for? If you're an existing Globe subscriber, you should go online and try their new website now. With Globe, you can always go lang ng go!

'Till my next installment.

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